Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use our Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Panda Ice Dam Removal (Panda Gutters), 7500 Golden Triangle Dr E02, Twin Cities, MN 55344.
• Cookies are small files placed on Your device containing details of browsing history to improve site functionality.
• Country refers to: Minnesota, United States.
• Device means any device that can access the Service such as a computer, cellphone, or tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website and our safe low-pressure steam ice dam removal, roof snow clearing, and gutter de-icing services.
• Service Provider means any natural or legal person who processes data on behalf of the Company.
• Usage Data refers to data collected automatically by using the Service (e.g. visit duration, pages viewed).
• Website refers to Panda Ice Dam Removal, accessible from https://pandaicedamremoval.com.
• You means the individual accessing or using the Service, or legal entity on behalf of which such individual is accessing the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service or submitting an emergency ice dam estimate request, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Information may include:

• First name and last name
• Phone number (for fast dispatch and estimate confirmations)
• Email address
• Property address, City, State, ZIP code
• Details of your ice dam or roof leak situation (roof height, shingle type, photos)
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as Your Device’s IP address, browser type, browser version, pages visited, time and date of visit, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service, enable form submissions, and analyze website performance. You can instruct your browser to refuse cookies, though some interactive features may require them.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: Fast dispatch for steam ice dam removal, emergency roof leak intervention, and roof snow clearing.
• To manage Your requests: To attend, evaluate, and fulfill free quote submissions and consultation requests.
• To contact You: By telephone calls, SMS/text messages, or email regarding technician arrival times, quote details, and service updates.
• For service improvements: Analyzing website traffic to improve customer support during severe winter storms.

Sharing of Your Personal Data

We may share your personal information only in the following limited situations:

• With Service Providers: Trusted third-party tools that assist in form processing, SMS notifications, or diagnostic analytics.
• With Your consent: We may disclose Your personal information for any other purpose with your explicit consent.

Retention & Security of Your Data

We retain your personal information only as long as necessary to complete your winter services, maintain warranties, and comply with legal obligations. We employ commercial security measures to protect your information, though no Internet transmission is 100% secure.

Opt-Out Instructions

To stop receiving text messages from Us, simply reply STOP, CANCEL, or UNSUBSCRIBE to any SMS message You receive from Us.

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